A Unique Opportunity to Shape World-Class Visitor Experiences
Are you a hospitality leader with a passion for premium spirits and unforgettable guest journeys? This is your chance to lead the front-of-house operations at an award-winning, family-owned distillery nestled in the heart of Angus. Renowned for its sustainably crafted spirits and innovation-driven approach, this growing brand is seeking a Distillery Experience Manager to elevate every aspect of its visitor experience.
The Role:
As Distillery Experience Manager, you’ll be the driving force behind the distillery’s visitor centre — overseeing daily operations, leading a dedicated team, and delivering memorable tours, tastings, and events. You’ll work closely with marketing and retail teams to grow the brand, boost revenue, and provide top-tier hospitality.
Key Responsibilities:
Guest Experience & Operations
• Deliver exceptional, professional tours, tastings, and events
• Manage bookings, health & safety, staffing, and logistics
• Keep the retail space welcoming, stocked, and on-brand
Sales & Growth
• Drive visitor numbers and retail/event sales
• Work with marketing on campaigns and seasonal promotions
• Set and smash commercial targets
Team Leadership
• Recruit, train, and motivate guides and event staff
• Champion high standards, collaboration, and enthusiasm
Customer Service Excellence
• Ensure a 5-star visitor experience every time
• Handle feedback gracefully and proactively
Finance & Strategy
• Monitor KPIs and budgets to maximise profitability
• Use data to continually improve performance
Marketing Support
• Collaborate on content for socials, newsletters & PR
• Represent the distillery at festivals and trade events
We’re Looking For:
Essential:
- Proven experience in tourism, hospitality, or visitor attraction management
- Strong leadership and communication skills
- Commercially savvy with budget and target experience
- Passion for premium spirits and guest experience
Desirable:
- Experience in the whisky, gin, or drinks industry
- Event planning know-how
- CRM/booking system familiarity
- Local tourism network connections
What’s In It for You:
- Competitive salary & benefits
- Career progression in a fast-growing craft distillery
- Be part of a passionate, close-knit team
- Work in a beautiful, rural setting in the heart of Angus
- Join a brand known for sustainability, innovation, and quality
Bring your creativity, leadership, and love for spirits — and help shape a visitor experience as unforgettable as the drams we pour.